Privacy policy

Elumia – Privacy Policy

At Elumia, your privacy is as important as the care and craftsmanship behind every piece we offer. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through trusted payment gateways — Elumia does not store full card details)

🌐 Usage Data

Automatically collected as you browse our website:

  • Pages visited and time spent

  • Click behavior and navigation flow

  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality

  • Personalize your shopping experience (such as saving your cart)

  • Analyze website performance and user behavior

👉 You can manage or disable cookies anytime through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your Elumia orders

  • Send order confirmations, updates, and delivery notifications

  • Improve our candles, holders, vases, and decor collections, website experience, and customer support

  • (With your consent) share updates about special offers, restocks, and new arrivals

🔒 Data Security

  • Your data is stored securely using encrypted systems where applicable

  • Payments are processed through PCI-compliant payment gateways

  • We never sell your personal information

  • Data is shared only when necessary to fulfill your order or improve your experience

🤝 Sharing with Trusted Third Parties

We may share your information only when required with:

  • Payment processors (such as Stripe, PayPal, or similar providers)

  • Shipping and logistics partners

  • Email platforms for order confirmations and updates

  • Review platforms (only if you choose to participate)

All partners are required to follow strict data protection standards.

🧾 Your Rights

You remain in control of your personal information. You may:

  • Access or update your details (where applicable)

  • Request deletion of your data, subject to legal requirements

  • Unsubscribe from promotional emails at any time

  • Manage cookie preferences through your browser settings

📨 Communication Storage

Messages sent through our Contact Us form or email may be securely stored to:

  • Assist you more effectively

  • Maintain service records and order-related communication

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

  • Legal or regulatory changes

  • Platform or technology updates

  • Improvements to our services

📌 The latest version will always be available on our website.

💬 Contact Us

If you have any questions or concerns regarding your privacy, please contact us through our Contact Us page.