Elumia – Delivery Information

At Elumia, every order is packed with care — from our facility to your doorstep. Whether you’ve ordered candles, candle holders, vases, or decorative pieces, we make sure your items arrive safely, securely, and ready to elevate your space.

🚚 Delivery Options & Shipping Costs

Shipping fees are calculated automatically at checkout based on your location and order weight or size.

• Standard Delivery: ~4 working days

• Express Delivery: ~3 working days

• Priority Delivery: ~2 working days

📍 Delivery times may vary for remote or rural locations.

📦 Packaging & Handling

Every Elumia order is:

• Carefully packed using protective materials to help prevent transit damage

• Securely sealed to keep items safe and beautifully presented on arrival

• Handled with care to ensure your decor pieces reach you in excellent condition

🎁 Sending an Elumia order as a gift?
You may add a personalized message or choose gift-style packaging at checkout, where available.

Orders containing multiple items may be shipped together unless requested otherwise.

📅 Delivery Schedule

Delivery Days: Monday to Friday
No Deliveries: Saturdays, Sundays, or public holidays

Order Cut-Off Time

• Orders placed before 1:00 PM ship the same business day

• Orders placed after 1:00 PM ship the next business day

⚠️ Important Notes

• Remote Areas: Additional delivery time or extra fees may apply

• Missed Deliveries: Redelivery charges may apply if delivery attempts are unsuccessful

• Damaged or Incorrect Items: Please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly

📦 Track Your Order

Once your order has shipped, you’ll receive a tracking link via email or SMS so you can monitor delivery in real time.

💬 Need Assistance?

Have questions about shipping or need a custom delivery request?
👉 Visit our Contact Us page and our team will make sure your Elumia delivery is smooth from start to finish.